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Getting Started


Getting Started with Auxeus

Auxeus is the only mastering engine built exclusively for Rock and Metal. Upload your mix. Hear your pro in seconds.


Switch between our Rock and Metal Engines. Each one meticulously engineered for the tone, power and volume your music deserves.


The Rock Engine is perfect for Classic Rock, Hard Rock, Modern Country Rock, Worship Rock, and all subgenres of Rock. Simply put, it rocks. The Rock Engine is optimized for rich low-end, excitement and overall head-banging awesomeness.


The Metal Engine is perfect for Power Metal, Thrash, Death Metal, Black Metal, and all subgeneres of Metal. Each of these demands surgical precision. The Metal Engine is optimized for tight low-end, maximum clarity, and preserving the detail of your technical mastery.


Mastering can be cryptic and confusing. We've taken all of the guesswork out of it for you. We specialize in Mastering and focus exclusively on Mastering for Rock and Metal. Enjoy the peace of mind knowing your music is in good hands and your results will be amazing.



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Create a Free Account

Creating a free Auxeus account is simple:


  1. Click on "My Account" or "Log In" in the navigation bar.
  2. Enter your email address and choose a password.


Tips for creating a strong password:



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Start Your Free Trial

Auxeus offers a free trial period for you to evaluate our service and ensure it meets your needs. Go to My Account and start your free trial. During the trial, you can Master your files without restriction. Cancel anytime within your free trial and you won't be charged.



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How much does Auxeus cost?

See our Pricing page for the most up-to-date information. Upload as many songs as you like and download as many Masters as you want. Auxeus offers a free trial period for you to evaluate our service and ensure it meets your needs.



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What is Instant Mastering?

Instant online music mastering uses advanced algorithms to analyze your stereo track and apply professional enhancements in seconds. It studies your mix, performs precise calculations, and then processes it to achieve an optimal result.


For many independent artists, instant mastering can be an affordable and accessible way to get professional-level results without the time or expense of a full studio session.



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Using Auxeus to Master your Music

Using Auxeus is easy. Choose the Rock Engine or Metal Engine, upload your audio file, and then click the button to Master it! Auxeus optimizes for playback on all devices, including speakers, headphones, ear buds, and car stereo systems. It also optimizes final volume and integrated LUFS level for maximum dynamic impact on streaming platforms. It masters your song to be the best version of itself.



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Account


Forgot Password

If you've forgotten your password, don't worry, you can easily reset it. Here's how:


  1. Click on "Log In."
  2. Enter your registered email address and click "Continue." Click "Forgot Password?", and a Reset Password link will be sent to your inbox.

Please note that it might take a few minutes for the Reset Password link to arrive in your email inbox. If it doesn't arrive, check your spam or junk folders. The link will expire after an hour, so make sure to reset your password soon. If you don't receive a link, feel free to contact us for assistance.



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Change Password

To change your password:


  1. Go to My Account.
  2. Click on the "Change Password" button.
  3. Enter your current password, and then enter and confirm your new password.
  4. Save your changes.

Your password will be updated immediately, and you'll receive a confirmation email.



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Change Email

To change your email address, please contact us directly with your request. We'll assist you in updating your email address in our system.



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Delete Account

If you wish to delete your account, please contact us with your request. We'll process your request and delete your account.



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Having Trouble?

If you're experiencing issues with downloading your Masters or managing your account or subscription, try the following troubleshooting tips:



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Billing


Start Your Free Trial

Auxeus offers a free trial period for you to evaluate our service and ensure it meets your needs. Go to My Account and start your free trial. During the trial, you can Master your files without restriction. Cancel anytime within your free trial and you won't be charged.



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How much does Auxeus cost?

See our Pricing page for the most up-to-date information. Upload as many songs as you like and download as many Masters as you want. Auxeus offers a free trial period for you to evaluate our service and ensure it meets your needs.



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Payment Options for You

Auxeus, in partnership with Stripe®, offers a wide range of payment options for you. You can pay using all major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payment methods such as Amazon Pay, Apple Pay, Google Pay, Cash App, and Link. You can manage and update your payment method at any time through the Stripe® customer portal accessible from My Account.



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Refund Policy

We offer a free trial period for you to evaluate Auxeus and ensure it meets your needs. During the trial, you can Master your files without restriction. Cancel anytime within your free trial and you won't be charged. Because of this trial period, we do not offer refunds or prorated refunds for any subscriptions once the payment has been processed. Automatic renewal will occur unless paused or cancelled. Cancel your subscription before the renewal date to avoid charges for the next cycle.



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Cancelling Your Subscription

If you decide that Auxeus isn't the right fit for you, cancelling your subscription is simple. Head to My Account and click the "Manage Your Subscription" button to access the Stripe® customer portal. From there, you can cancel your subscription at any time. Cancelling will prevent future charges, but you'll still have access to the service until the end of your current billing period or free trial period.



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Failed Payments

If a payment attempt fails, Stripe® will automatically retry the payment over a period of time. During this time, you'll be notified of the failed payment and have the opportunity to update your payment method. If payment continues to fail, your subscription may be paused until a valid payment method is provided. To avoid service interruptions, ensure that your payment details are up-to-date and that sufficient funds are available when a payment is due.


Auxeus does not charge any fees beyond the subscription cost. However, if you have insufficient funds in your bank account when a payment is due, your bank may charge you an overdraft fee. To avoid this, ensure that your account has sufficient funds when your trial period ends and your subscription payment is processed. Auxeus will send you reminders as your trial period nears its end to help you stay informed and avoid any unexpected charges from your financial institution.



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Viewing Payment History

After starting your free trial or subscribing to Auxeus, you can easily view your payment history, invoices, and payment information through our billing management customer portal, powered by Stripe®. To access this information, log in and go to My Account. Click on the "Manage Your Subscription" button. This will open the Stripe® customer portal, where you can see details about your trial period, view past invoices, and manage your payment information. If you've entered a payment method, you can review and update your billing address, email, and other related details directly in the portal.



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Updating Billing Information

It's easy to update your payment method and billing information at Auxeus. Whether you need to switch to a different credit card, update your billing address, or change your billing email, you can do it all through the Stripe® customer portal. Simply log in, go to My Account, and click on the "Manage Your Subscription" button. From there, you'll be able to securely update your payment details and ensure that all your billing information is up-to-date.



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